PAWTRAIL HELP

Shipping & returns.

The details before and after every adventure, made simple.

01

Shipping

Orders are usually processed within 1–2 business days. Standard delivery takes 3–7 business days, depending on your location.

  • Free standard shipping over $60
  • Tracking details are sent when your order ships
02

Returns

Returns and exchanges are accepted within 30 days of delivery. Items must be unused and in their original packaging.

  • Personalized or visibly used items are not eligible
03

How to request

Have your order number, product photos and reason ready, then contact our team.

Contact Pawtrail ↗